Privacy Policy

a. When you provide personal information to us, we will comply with the New Zealand Privacy Act 2020. 

b. The personal information you provide to us (including any information provided if you register for an account) is collected and may be used for communicating with you, the marketing by us of products and services to you, credit checks (if necessary) and other purposes such as research and development.

c. Generally we do not disclose personal information to third parties for them to use for their own purposes, however some of the circumstances in which we may do this are:  

      (i) Service providers and other persons working with us to make the website available or improve or develop its functionality. 

      (ii) Where required by applicable Law, any Court in response to a legitimate request by a law enforcement agency.  

d. Any personal information you provide to us may be stored in the secure service of our trusted service providers which may be located outside of New Zealand.  This may involve the transfer of your personal information to countries which have less protection for personal information in New Zealand. 

e. You have the right to request access to a correction of any personal information we hold about you.  If you would like to exercise these rights, please email us at [email protected].

If you have any questions, feel free to drop us an email.

 

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected].

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, please email us at [email protected] and return instructions will be emailed to you.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at [email protected] for questions related to refunds and returns.